- Full time
- £19,300 with £30,000 OTE
Bournemouth Town Center, Dorset.
- Annual Christmas and summer parties
- Free breakfast!
- Soft drinks and fruit supplied, replenished weekly
- Games room with pool table
- Dress down Fridays
- Subsidised haircuts at work
Extensive training available and numerous opportunities for personal development and career progression.
Visit PiggyBankMore About DJS (UK) Limited
Unfortunately for a variety of reasons some of our customers fall behind on their repayments to PiggyBank, so here’s where you come in. As a member of our Customer Care Team you’ll spend time discussing our customer’s account over the phone by understanding their current situation and working out the next best steps for the customer.
You’ll be providing support to help our customers understand their available options, and agree payment plans to help them get back on track. You’ll treat each case individually and work with the customer towards the right resolution.
You’ll be working in a call centre that’s different to others. We are not driven by scripts or standard calls, we simply speak to customers sincerely to try to resolve their account status.
What We’re Looking For
At DJS UK Limited, we believe in helping others and treating every customer fairly. That’s where you come in. As the voice of PiggyBank, you’ll take pride in addressing every customer amicably.
Using your problem solving skills to gain their commitment to stay on track with effective repayment plans. You won’t know the resolution to every call immediately, so you’ll be keen to understand the situation and come up with a suitable solution for the customer.
Some calls can be challenging, so you’ve got to be able to empathise with the conditions that cause missed payments, while striving to come to the right outcome that suits everyone.
Ideally you’ll have a background in collections.
It’s your attitude that counts for most here – you’ll have the ability to reconcile with a customer and have the capability to provide genuine support and help when it’s needed the most.
What Our Colleagues Say
We review and consider every submission (Principals only please; no recruiters).