Collections Advisor

Working on the PiggyBank short-term Loan product as part of a team to help customers get their account back on track

About Us

DJS (UK) Limited is a technical innovations and software development start-up. Under our roof, we have utilised our wealth of experience to create one the UK’s fastest growing short-term lenders: PiggyBank.

Built to revolutionise the short-term lending industry, PiggyBank’s strategy is to go against the grain of previous market leaders to produce a customer-centric and competitive solution for those who encounter unexpected expenses. We don’t just want to compete with other companies, we want to make PiggyBank the UK’s best short-term financial product.

We pride ourselves on our dynamic and creative flair to produce the best possible product for our customers, and we’re looking for an enthusiastic candidate to bring their skills to the Customer Care team.

Key Points

Overview

  • Full time
  • £19,300 with £30,000 OTE

Location

Bournemouth Town Center, Dorset.

Perks

  • Annual Christmas and summer parties
  • Free breakfast!
  • Soft drinks and fruit supplied, replenished weekly
  • Games room with pool table
  • Dress down Fridays
  • Subsidised haircuts at work

Extensive training available and numerous opportunities for personal development and career progression.

Visit PiggyBankMore About DJS (UK) Limited

Responsibilities

Unfortunately for a variety of reasons some of our customers fall behind on their repayments to PiggyBank, so here’s where you come in. As a member of our Customer Care Team you’ll spend time discussing our customer’s account over the phone by understanding their current situation and working out the next best steps for the customer.

You’ll be providing support to help our customers understand their available options, and agree payment plans to help them get back on track. You’ll treat each case individually and work with the customer towards the right resolution.

You’ll be working in a call centre that’s different to others. We are not driven by scripts or standard calls, we simply speak to customers sincerely to try to resolve their account status.

What We’re Looking For

At DJS UK Limited, we believe in helping others and treating every customer fairly. That’s where you come in. As the voice of PiggyBank, you’ll take pride in addressing every customer amicably.

Using your problem solving skills to gain their commitment to stay on track with effective repayment plans. You won’t know the resolution to every call immediately, so you’ll be keen to understand the situation and come up with a suitable solution for the customer.

Some calls can be challenging, so you’ve got to be able to empathise with the conditions that cause missed payments, while striving to come to the right outcome that suits everyone.

Ideally you’ll have a background in collections.

It’s your attitude that counts for most here – you’ll have the ability to reconcile with a customer and have the capability to provide genuine support and help when it’s needed the most.

What Our Colleagues Say

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We review and consider every submission (Principals only please; no recruiters).